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This topic has been viewed 180 times and has 3 replies

UUABQ
New Member

Joined: Jun 3, 2006
Posts: 2
Status: Offline

Can't seem to get a reply about my subscription	Reply to this Post Reply with Quote
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Does anyone know if customer service actually responds to their e-mail? We activated a subscription and it is not working. They are not answering my e-mails. Does anyone have a phone number or do we just try to cancel and go elsewhere?

[Dec 6, 2006, 7:09:03 PM] [69.252.199.28]

[Link]

support
localendar Expert

Joined: Aug 9, 2022
Posts: 6439
Status: Offline

Re: Can't seem to get a reply about my subscription	Reply to this Post Reply with Quote
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Do you have a paypal receipt or transaction id? I can't find a record of payment for member name 'UUABQ', or linked to the email address you registered for this account.

It would assist our ability to locate your record if you could provide either.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Dec 7, 2006, 9:58:52 PM] [69.121.249.41]

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UUABQ
New Member

Joined: Jun 3, 2006
Posts: 2
Status: Offline

Re: Can't seem to get a reply about my subscription	Reply to this Post Reply with Quote
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Hi~

I would prefer not to deal with information like this in a public forum, which is why I have sent 3 e-mails through your Contact Us link. Do you not respond to those?

This is the confirmation we received:

You have successfully signed up for a subscription to Premium Basic using
PayPal.

Your first subscription payment, for $9.95 USD, has already been sent to
localendar.com.

----------------------------------------------------------------
Subscription Details
----------------------------------------------------------------

Date of sign up: Dec. 5, 2006
Subscription Name: Premium Basic
Subscription Number: S-2G147703YD7579244

Item Number: 0987654321

[Dec 8, 2006, 11:57:48 AM] [69.252.199.28]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6439
Status: Offline

Re: Can't seem to get a reply about my subscription	Reply to this Post Reply with Quote
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The same people do not monitor the forums/contact us replies. But I see they corrected your account already.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Dec 13, 2006, 10:51:33 AM] [171.159.192.10]

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